Merchandise Shipping, Returns, Duties & Paid Membership Terms
Membership Payments and Cancellations
Our merchandise partner works with vendors in over 140 countries, so your items will typically be produced and shipped from the country where you live. Please note that production and shipping times can vary by location.
Most orders take 3–5 business days to process before they ship. Once shipped, delivery typically takes an additional 3–10 business days, depending on your country and local carrier.
Once your order ships, you’ll receive an email with your tracking number.
Merchandise Returns
Before making your purchase, please be sure to check the size guides on our product pages. Measurement instructions can be found at the bottom of each page.
Our merchandise partner only accepts returns for faulty or incorrectly shipped items. If your order arrives damaged or you receive the wrong item, please take a photo and email it to us at hellorambler@solesisterramblers.com, and we will help arrange a return and refund.
Unfortunately, we can’t accept returns or offer refunds if an item doesn’t fit or if you simply change your mind.
Thank you for your understanding — and please know we’re here to help if you run into any issues with your order.
If you’re unhappy with your item for any reason, we’d still love to hear from you so we can do our best to make it right. Email us anytime at hellorambler@solesisterramblers.com.
Canceling a Merchandise Order
Sole Sister Ramblers is a global community with Ramblers in many countries. To serve our worldwide membership, we partner with a third-party merchandise supplier that works with local vendors in over 140 countries.
This allows us to produce and ship items internationally, often from a location close to you.
Because orders move into production quickly after purchase, we’re unable to cancel or change orders once they have been placed.
Duties
Because our merchandise partner works with vendors in over 140 countries, your order is typically produced and shipped from the country where you live. However, if a specific style, color, or size is temporarily out of stock locally, your order may be routed to a vendor in another country to ensure it can be fulfilled as quickly as possible. Please note that we do not control whether or not an order is rerouted — this is determined by our supplier based on inventory availability.
You may also be charged duties, taxes, or import fees upon delivery. These charges are determined by your local customs office, are unpredictable, and are beyond our control. Duties may also apply to gifted or complimentary merchandise, and unfortunately we’re unable to cover these costs.